Refunds & Returns
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds & Returns
Our policy lasts 30 days. If 30 days have gone by since you have received your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return or refund, we require a receipt or proof of purchase.
We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.
Customers will be responsible for paying return shipping costs (In most cases units will have to be returned to a china warehouse).
If you are unsatisfied with your order – please contact our support and we will do our best to help you out!
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order has not arrived due to it being returned to customs, our warehouse, or any post office due to factors out of our control.
The following reasons are NOT covered by our return policy, and we are not liable for these issues
- Products are exposed to corrosive substances, or chemicals. Exposure to harsh chemicals can alter that appearance of your product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas.
- Products are damaged by misuse, mishandling, or poor maintenance.